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Salesforce OmniStudio-Consultant Exam is an essential certification for professionals who want to specialize in Omnichannel customer service solutions using Salesforce's OmniStudio platform. Salesforce Certified OmniStudio Consultant certification demonstrates a candidate's knowledge and skills in designing, configuring, and implementing Omnichannel solutions, which is highly valued in today's business world. If you're interested in pursuing a career in Salesforce's customer service cloud, this certification could be a great opportunity to enhance your skills and advance your career.

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Salesforce Certified OmniStudio Consultant Sample Questions (Q13-Q18):

NEW QUESTION # 13
A business requires a solution to generate an event {platform event) using account information. All the event information is related to the customer and is stored in Salesforce.
Using an Integration Procedure, which two actions are necessary to design this solution?
Choose 2 answers

A. Response
B. HTTP
C. DataRaptor Extract
D. DataRaptor Post

Answer: C,D

Explanation:
Explanation
The two actions that are necessary to design this solution using an Integration Procedure are DataRaptor Post and DataRaptor Extract. A DataRaptor Post is an action that can write data to a Salesforce object or invoke a Salesforce API. The consultant can use a DataRaptor Post action to create an event (platform event) using account information. A DataRaptor Extract is an action that can retrieve data from a Salesforce object or invoke a Salesforce API. The consultant can use a DataRaptor Extract action to get the account information from Salesforce

NEW QUESTION # 14
A business process needs to perform a multi-step calculation on each contact record in a list.
Using an Integration Procedure to process the list, what feature can be used to meet this requirement?

A. Conditional Block
B. Batch Action
C. DataRaptor Transform Action
D. Loop Block

Answer: D

Explanation:
The feature that can be used to meet this requirement in an Integration Procedure is Loop Block. Loop Block allows the designer to iterate over a collection of data and perform actions on each item. In this case, a Loop Block can be used to loop over each contact record in the list and perform a multi-step calculation using Calculation Actions or Calculation Procedures. Batch Action is not a feature in Integration Procedure, but a type of Action element that can perform bulk operations on data. Conditional Block is used to specify a condition that determines whether the actions inside the block will run or not. DataRaptor Transform Action is used to transform data from one format to another using templates.

NEW QUESTION # 15
A Salesforce Omnistudio Consultant is working on a project to automate a complex business process for a client. The consultant decides to use an Omniscript to guide users through the process.
What is the first step the consultant should take when creating an Omniscript?

A. Test the script on multiple channels and devices.
B. Deploy the script within a Selesforce application
C. Create a new Selesforce application for the script.
D. Define the script in the Omniscript Designer.

Answer: D

Explanation:
* Define the script in the OmniScript Designer (D) - The first step in creating an OmniScript is to define it in the OmniScript Designer, where the consultant:
* Outlines the flow of the script (steps, inputs, actions).
* Adds UI elements (text fields, picklists, buttons).
* Configures integration points (DataRaptors, Integration Procedures).
* A. Create a new Salesforce application for the script - This is not required to build an OmniScript.
OmniScripts can be deployed within existing Salesforce applications.
* B. Deploy the script within a Salesforce application - Deployment happens after the script is built and tested, not as the first step.
* C. Test the script on multiple channels and devices - Testing is an important step after building and configuring the script.
Comprehensive and Detailed In-Depth Explanation:Why not the other options?? Salesforce OmniStudio Reference:
* OmniScript Designer Guide
* Creating OmniScripts

NEW QUESTION # 16
When a customer calls to report a product issue, agents need to check all open cases related to that product to see if there are any solutions that can resolve the customer's issue. Products that have been purchased are stored as assets, and there is a lookup relationship from case to asset that allows cases to be linked to the products customers have purchased.
What type of DataRaptor can be used to retrieve a list of cases filtered by the customer's asset and the last service date of the asset?

A. DataRaptor Turbo
B. DataRaptor Transform
C. DataRaptor Extract
D. DataRaptor Load

Answer: C

NEW QUESTION # 17
Which of the following is a key difference between Integration Procedures and DataRaptors?

A. DataRaptors can invoke multiple actions in a single server call.
B. DataRaptors can access data from external sources.
C. Integration Procedures can access data from external sources.
D. Integration Procedures can retrieve data from multiple related objects.

Answer: C

Explanation:
The key difference between Integration Procedures and DataRaptors is that Integration Procedures can access data from external sources, while DataRaptors can only access data from Salesforce. Integration Procedures allow the designer to create complex API queries declaratively using HTTP Actions or SOAP Actions.
DataRaptors allow the designer to read, transform, and write data between Salesforce objects or fields. Both Integration Procedures and DataRaptors can invoke multiple actions in a single server call, and both can retrieve data from multiple related objects.

NEW QUESTION # 18
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